I finally got a refund from AirAsia (NO2: How I requested a refund due to AirAsia flight cancellations)

I finally got a refund from AirAsia (NO2: How I requested a refund due to AirAsia flight cancellations)

I wrote in my previous blog that I had requested a refund after my flight was cancelled due to AirAsia reasons.

I wrote about how I had waited for two months and received no refund, so I had my credit card company request a refund.

I finally received the refund, and I would like to describe the progress here.

I contacted the credit card company and finally sent them the relevant documents on January 19.

At that time, I was told that they would request an investigation but that it would take 2 to 3 months for the refund, if any, so I thought, well, I will wait for about 3 months.


The other day, on March 19, I looked at the MyCase page on the AirAsia website, and to my surprise, my claim was already treated as closed.

No, wait a minute.

It was marked as closed, but no refund has been made at all.

What is the meaning of “closed” when there is no refund?

I am angry again at ・・・・.

Quickly, I sent the following email to the credit card company.

Thank you for your help.

My name is Kayo.

My refund request to AirAsia has still not been refunded.

Nevertheless, the AirAsia website shows my request as “closed” as attached.

I am not satisfied with the termination of my request with no refund.

It has been 4 months since I made the request and 2 months since I recently contacted your office.

We would appreciate it if you could let us know what you plan to do.

Thank you in advance.

Then, I immediately received a call from the credit card company.

They said that AirAsia had already made a payment to the credit card company and that they would transfer the money to my account on the 24th.

Finally, the refund was made.

By the way, this time it took a little over four months since I requested a refund on November 15 last year. I wonder what would have happened if I had not requested an investigation through the credit card company.

I think the better way to handle this is to contact the credit card company if there is no refund at least to some extent.

Still, I wonder about the notation “Financial institution is processing” as if AirAsia immediately processed the refund while AirAsia was doing its internal procedures, but the financial institution on the other end is taking time.